Shipping policy

Where we ship

We ship throughout Australia.

Dispatch

Orders are dispatched from our warehouse in New Zealand. Orders placed before [TIME] on a business day are usually dispatched within [X] business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery timeframes

These are estimates from the date of dispatch, not the date of order, and are not guaranteed. Delays can occur during peak periods and due to circumstances outside our control.

Shipping costs

[HEATH TO CONFIRM — the model under discussion is a flat rate under a threshold with free shipping above it. Insert final rates here, and state clearly whether prices are GST inclusive.]

Bulky items

Some larger items, including horse rugs, may attract an additional freight charge to remote destinations. Any surcharge will be shown at checkout before you pay.

Stock availability

Products are subject to availability. Occasionally an item sells out between your order being placed and it reaching dispatch. If that happens, our staff will contact you to arrange a refund or an alternative.

Tracking

You will receive a tracking link by email once your order is dispatched.

Incorrect address

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and re-delivery of a parcel returned to us due to an incorrect address may incur a further shipping charge.

Missing or delayed parcels

If your order has not arrived within the estimated timeframe, contact us at [EMAIL] with your order number and we will follow it up with the carrier.