Privacy policy

[TRADING NAME] (ABN [ABN]) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Contact and order details — name, email address, postal and delivery address, phone number
  • Payment information — processed by our payment providers. We do not store full card details.
  • Account details — if you create an account, your login details and order history
  • Technical information — IP address, browser type, device type, and pages viewed on our site
  • Communications — any correspondence you send us

How we use it

  • To process, fulfil and deliver your orders
  • To communicate with you about your order
  • To respond to enquiries and provide customer support
  • To send marketing communications, where you have opted in
  • To improve our website and product range
  • To detect and prevent fraud
  • To meet our legal obligations

Who we share it with

We disclose personal information to:

  • Our fulfilment operation in New Zealand, which packs and dispatches orders
  • Delivery carriers, to deliver your order
  • Payment processors, to take payment
  • Shopify, which hosts our online store
  • Service providers who help us operate the business, including email and analytics providers
  • Government or law enforcement, where required by law

We do not sell your personal information.

Overseas disclosure

Your personal information is disclosed to our fulfilment operation in New Zealand for the purpose of packing and dispatching orders. Some of our service providers also store data outside Australia, including in the United States. By providing your information, you consent to this disclosure.

Marketing

If you opt in to marketing emails, you can unsubscribe at any time using the link in any email, or by contacting us at [EMAIL].

Cookies

Our website uses cookies to keep your cart, remember your preferences and understand how the site is used. You can disable cookies in your browser, though some parts of the site may not work properly if you do.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No system is completely secure, and we cannot guarantee absolute security.

Accessing and correcting your information

You can request access to the personal information we hold about you, and ask us to correct it, by contacting [EMAIL]. We will respond within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, contact us at [EMAIL] and we will investigate.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Contact

[TRADING NAME] [AUSTRALIAN POSTAL ADDRESS] [PHONE] [EMAIL]